Privacy Policy

This Privacy Policy applies to Drop2Go services operated by 放輕鬆科技有限公司. To provide the service, Drop2Go may collect the following information: • Name • Email address • Phone number • Nationality, used for traveler origin statistics and service optimization • Booking information, including location, date, and luggage type • Luggage appearance photos, drop-off and pickup records, order status records, and customer support or dispute handling records When you use the platform, we may automatically collect certain technical information, such as IP address, device type, browser information, and usage behavior. This information is used to maintain service security and improve the user experience.

Your information is used to: • Process bookings and payments • Confirm drop-off and pickup status and send confirmation emails and QR Codes • Provide customer support • Protect the rights and interests of users and partner shops • Handle loss, damage, overdue pickup, and other service disputes • Improve the platform service experience • Conduct traveler behavior analysis and marketing campaign planning using de-identified data, as described in Section 6 This platform will retain and use your personal data. Unless otherwise required by law, the retention period runs from the date the data is provided until you request that this website stop using it, or until this platform stops providing this website. If you request deletion of your personal data, we will still retain the minimum necessary personal data, such as your name, mobile phone number, and email address, and ensure that it is used only when necessary for contact. The domestic and foreign locations of the “personal data users” are currently Taiwan, Penghu, Kinmen, and Matsu. For individual projects that require cross-border transfer of personal data, this website will comply with this Policy, the Personal Data Protection Act, and the personal data protection laws applicable in the transfer location. This platform may use certain trusted third-party companies and individual services to help us provide and improve this website, including but not limited to data storage, data management and analytics, and improvements to website functionality. The above third parties may have access to your information, but only when performing such tasks on our behalf. In the following circumstances, we will review your personal data and may provide it to relevant government authorities or to third parties who claim that their rights or interests have been infringed and provide reasonable supporting facts. When necessary, this website may also suspend all or part of this platform for you: • We have obtained your prior consent; • We can provide the service you need only by knowing your personal data; • Disclosure is made in accordance with this Policy; • Disclosure is required by laws or regulations, or by orders or requests from judicial authorities or other relevant government authorities; • To enforce this Policy, or where you have violated this Policy or may infringe the rights or interests of a third party; • To protect the lawful rights and interests of other website users or other third parties; • To protect the lawful rights and interests of this website and its affiliated enterprises; • To maintain the normal operation of this website.

All payments are processed by ECPay in accordance with its privacy policy. Drop2Go does not store or access your credit card or payment information.

This service is suitable for users of all ages. When minors use the service, we recommend booking and payment with the assistance or consent of a legal guardian.

We share information only when necessary with: • Partner shops, limited to information required for luggage storage • Payment service providers • Email delivery service providers Drop2Go does not sell, rent, or exchange your personal data.

Users agree that Drop2Go may de-identify your personal data by removing or masking all fields that can directly identify an individual, and use the resulting data for the following purposes: • Analyzing traveler behavior, booking trends, and service demand • Planning marketing activities and improving platform service quality • Sharing non-identifying statistical data with partners

We take reasonable technical and management measures to protect your personal data from unauthorized access or disclosure. We retain data only for the period necessary to fulfill the collection purposes, or as required by law. If a personal data breach occurs, we will comply with the Personal Data Protection Act, notify affected users within 72 hours, and take necessary remedial measures. For your personal information, we will use reasonable technologies and measures to the best of our ability, and handle security maintenance matters in accordance with relevant laws, using rigorous technology to protect personal data security and ensure the security of data and information. However, you should note that the above security measures still cannot ensure that your data will be preserved completely and accurately. If your personal data is subject to any harm, we will notify you promptly in accordance with law.

You may request at any time to: • Inquire about or copy your personal data • Supplement or correct inaccurate data • Stop the collection, processing, and use of your personal data • Request deletion of data, except where retention is required by law • Inquire about the scope of use of de-identified data Please contact support@usedrop2go.com for the above requests. We will respond to your request within 14 business days.

This Privacy Policy is governed by the Personal Data Protection Act of the Republic of China (Taiwan) and related laws and regulations. In case of dispute, the Taiwan Taipei District Court shall be the court of first instance.

If this Privacy Policy is updated, the update will be posted on this page with the updated date. We recommend that you review it periodically to stay informed. For any questions, contact support@usedrop2go.com | Service hours 09:00–23:00 (GMT+8)