FAQ / Help Center
Clear answers for bookings, payments, cancellations, and safety.
Here are the essentials, answered quickly for travelers
Pricing & Booking
Drop2Go charges NT$60 per 2 hours for regular luggage, up to NT$180 within 24 hours. Oversized items are NT$100 per 2 hours, up to NT$300 within 24 hours.
Choose a location on usedrop2go.com, select your number of bags and dates, and pay online. You'll instantly receive a QR code to show at the store. No app download or account registration required.
You'll receive a booking confirmation email with your QR pass immediately after payment. Open the email on your phone and show the QR code at the store counter — staff will scan it to confirm your reservation. No app download or registration required. If you lose the email, contact us and we'll resend it within 15 minutes.
Yes, Drop2Go offers free cancellation anytime before your scheduled drop-off time.
Not in Phase 1. All bookings are paid online for faster check-in and to secure space.
Safety, Insurance & Trust
Yes. All partner locations must have indoor storage, responsible staff on-site, and restricted access. Drop2Go also compensates up to NT$10,000 per booking in case of loss or damage.
Drop2Go compensates up to NT$10,000 per booking in case of loss or damage. We are also preparing an official insurance partnership for travelers.
No. Staff cannot open or search your bags. They may only handle the exterior of the luggage for storage purposes. Storage areas are not accessible to customers, and bags are only returned after QR verification.
You can contact support directly by Email or Instagram. Response time within 15 minutes during support hours.
Bag Size, Duration & Limits
Regular luggage (carry-ons, checked luggage, backpacks, handbags) and oversized items (strollers, sports equipment, large instruments, wheelchairs) are accepted. Availability still depends on each shop’s space, so message us and we’ll confirm immediately.
From a few hours up to multiple days. For long-term storage (1 week+), contact support first.
Not at the moment. Pick-up must happen at the same location as drop-off.
Hours, Locations & Availability
Every location has its own schedule. When you book, you’ll see opening hours, drop-off window, and pick-up deadline. You must pick up before closing time.
Drop2Go has luggage storage locations near Taipei Main Station, Ximending, and Xinyi District. New locations are being added regularly.