Terms of Service

Drop2Go is operated by 放輕鬆科技有限公司. It is an online platform that helps travelers book luggage storage at local partner shops. Drop2Go does not directly store luggage. All luggage is physically stored by independently operated partner shops. Drop2Go acts as an information and booking platform, not as a warehouse operator. Partner shops are independently operated third parties. They are not employees, agents, or branches of Drop2Go. Drop2Go provides booking, payment, and customer support assistance, but does not directly control the physical operations of partner shops.

Users are responsible for safely keeping their order QR Code, pickup credentials, and related account information. Any person holding a valid QR Code, or any person whose identity has been verified by Drop2Go customer support, may receive luggage from the partner shop according to system instructions. If luggage is picked up by a third party because the user forwarded the QR Code, leaked a screenshot, allowed another person to use the account, or failed to safeguard pickup credentials, the related risk is borne by the user unless attributable to Drop2Go or the partner shop. By using Drop2Go, you agree to: • Provide accurate booking and contact information • Follow partner shop instructions for drop-off and pickup • Confirm that stored items are not prohibited items • Pick up luggage within the booked period Users must pick up luggage within the booked period. If pickup is overdue, Drop2Go may charge overtime fees based on actual usage time, and the user agrees that pickup is available only after the overdue payment is completed. If pickup is more than 24 hours overdue, Drop2Go may notify the user by email, phone, SMS, or other reasonable methods. If pickup is more than 72 hours overdue, the user agrees that Drop2Go may classify the order as an exceptional case and handle it according to customer support instructions and applicable laws, including but not limited to extending storage, transferring the storage location, or taking any other necessary preservation measures that do not affect the partner shop’s operations. The user agrees to bear any reasonable costs arising from these measures.

The following items are prohibited from storage: • Explosives, gunpowder, flammable liquids, compressed gases, and corrosive chemicals • Illegal drugs, controlled medicines, firearms, ammunition, and counterfeit goods • Fresh food, living organisms including pets, and items requiring refrigeration • Cash, checks, stocks, bonds, and gift cards • Jewelry, gold, luxury watches, collectibles, high-value electronics, and other high-value items • Any single item weighing more than 30 kg, or with length + width + height exceeding 200 cm • Items separately announced by Party A as refused items, effective 7 days after announcement • Passports, national ID cards, resident certificates, credit cards, and debit cards • Any other contraband item expressly regulated by the government under criminal law or administrative regulations Partner shops and Drop2Go reserve the right to refuse any item unsuitable for storage.

Each booking includes limited storage protection. Compensation is based on the number of items initially registered by the user with this platform at the time of booking. Before drop-off and after pickup, users should inspect the appearance and condition of stored items themselves. We recommend that users keep records of the item condition before and after storage by taking photos, videos, or using other methods. If a user claims that stored items were lost, damaged, missing contents, or otherwise abnormal, the user must notify Drop2Go within 24 hours after pickup and provide materials sufficient to support the claim, including but not limited to before-and-after photos, videos, order number, on-site photos, or other evidence that can be used to determine attribution of responsibility and the scope of damage. If the user does not notify Drop2Go within the period above, or cannot provide materials sufficient to prove that damage occurred, the scope of damage, and the attributable cause, Drop2Go may refuse compensation or adjust the compensation amount depending on the circumstances of the case. If Drop2Go reviews and confirms that the damage is attributable to Drop2Go or the partner shop, Drop2Go will begin the compensation assessment process. The maximum compensation for each piece of luggage is NT$10,000, and depreciation and expenses may be deducted. Compensation does not cover natural wear and tear, minor scratches, or pre-existing defects. Users should check and remove valuables and prohibited items before storage. If a user stores prohibited items listed in Section 3 above, or stores high-value or valuable items and loss, damage, missing contents, or other harm occurs, the related risk is borne by the user, and Drop2Go is not liable for compensation. To apply for compensation, contact support@usedrop2go.com within 24 hours after pickup and provide the order number, relevant explanation, and reason. The platform will respond after review and confirmation. Drop2Go is not liable for loss or damage caused by force majeure or factors not attributable to Drop2Go. Drop2Go is not responsible for indirect losses or consequential damages beyond the scope described above.

• Orders canceled before the scheduled drop-off time are eligible for a full refund. The refund will be returned to the original payment method within the notification period according to the payment processing procedure used by Drop2Go • After the scheduled drop-off time has passed, refunds are not accepted regardless of whether the luggage was actually stored • For special refund circumstances, contact customer support at support@usedrop2go.com for assistance with review

These Terms are governed by the laws of the Republic of China (Taiwan). Any dispute arising from use of the service shall first be resolved through good-faith negotiation. If negotiation fails, the Taiwan Taipei District Court shall be the court of first instance.

Drop2Go reserves the right to update these Terms at any time. After updates are made, the updated date will be posted on this page. Continued use of the service means you agree to the latest version.

If you have any questions or need assistance, contact us through the following methods: Email: support@usedrop2go.com Service hours: Daily 09:00–23:00 (GMT+8) Instagram: @drop2go_tw For any questions, contact support@usedrop2go.com | Service hours 09:00–23:00 (GMT+8)